NetGIL News/Updates

April 9, 2018— *** AD Account UPN Migration Issues with NetGIL Users ***

Summary

If you are a NEW NetGIL user with a new AD account provisioned after Feb 1, 2018 or an existing NetGIL user whose SmartBadge has been renewed along with new SmartBadge certificates since Feb 1, 2018, THIS WILL AFFECT YOU.

Due to recent UPN changes (User Principal Name) that Chevron is making to accommodate Exchange online and other cloud requirements, some users are experiencing failed authentication via NetGIL Storefront servers when using Smartbadge and cannot see any of the authorized enumerated applications.

The error received is "Cannot Complete Your Request"

The NetGIL team is working on modernizing the authentication solutions employed, which are required to manage this UPN change. The NetGIL Team has been working closely with the Exchange messaging team to minimize the affected users by moving NetGIL users to the end of the migration, which is about 6 months away.

Why am I receiving this?

You have been identified as a customer who consumes the NetGIL service offering.

What action do I need to take?

GIL Workstation users: If you experience authentication failure issues please contact the Global IT Service desk and request that the affected user account have the account password enabled.

NON GIL Workstation Users: Additionally, if you will be logging in from an external Chevron Network via the internet, you will need to request a ‘CryptoCard’ token via MyIT.chevron.com. Until the UPN issue has been addressed, you will be required to select the ‘User ID, Password and SecureID’ option from http://netgil.chevron.com site selector page.

An update communication will be sent when the issue has been resolved.

Who to Contact?

If you have any questions, please contact a NetGIL SME. Thank you for your cooperation.

March 12, 2018— *** NetGIL 7 Enterprise Applications Rollout ***

Summary

All customers who subscribe to NetGIL Enterprise (ENT) applications will see the new NetGIL 7 published icons on the Houston and San Antonio Citrix Storefront sites. The NetGIL 6.5 icons are still visible but will be removed at the end of April.

NOTE: This does not affect Franchise applications published on NetGIL.

Why am I receiving this?

You have been identified as a customer who has a Primary or Secondary NetGIL Enterprise subscription.

What action do I need to take?

If you are a current NetGIL Enterprise subscriber, do the following:

• On the Citrix Storefront site under tabs for Desktop and Apps, you will find the ENT applications identified as shown:
  • NG7_DESKTOP
  • NG7_OUTLOOK_2016
  • NG7_RDP
  • NG7_ASG_REMOTE_DESKTOP_2017
• Create new Favorites by clicking the Details for each icon and select “Add To Favorites”. You will then see the applications listed under the Favorites tab.
• Begin using the new NG7 icons to launch the ENT applications and discontinue using the _NG65_ icons.

If you are not a current NetGIL Enterprise subscriber but would like to be, go to MyIT.chevron.com. Search for “netgil”. Select NetGIL Secondary-Users w/GIL Equipment Only or NetGIL Primary – For Users w/o a GIL Computer. There is a monthly cost incurred by your department for each subscription and it must be approved by your supervisor.

Questions or comments?

If you have any questions, please contact a NetGIL SME. To report issues, contact your service desk and submit a ticket to DCA – AHS – NETGIL. Thank you for your cooperation.

February 14, 2018— *** New NetGIL 7 Service Offering ***

Summary

The IOS Private Cloud Operations Application Hosting Design Team is excited to announce the launch of NetGIL 7 hosted on Windows Server 2016. The new service offering is available for order beginning February 15, 2018 and will be initially available in Houston and San Antonio Enterprise and Franchise farms. The platform will become available from ITC Data Center locations in Perth (APDC), Singapore, and London over the next quarter. International release dates will be announced soon.

NetGIL 7 has several new user features and functionality, and will position Chevron to evolve the NetGIL application hosting platform into the Public cloud when ready.

Why am I receiving this?

You are a current Franchise NetGIL customer, owner or technical contact. The current NetGIL 6.5 offering will reach end-of-life support from Citrix on June 30, 2018. Chevron ITC-IOS will continue to support application hosting on the NetGIL 6.5 platform throughout 2018, but you should plan your migration now.

What action do I need to take?

Confirm with your application vendor that your application is compatible with Microsoft Windows Server 2016 and Citrix XenApp 7.15.

Place your custom service order through the Data Center Assets portal.

A CRC analyst will then schedule a meeting with you and the NetGIL team to review your application’s specifications and requirements.

NOTE: In alignment with Chevron Enterprise IT target architectural direction to transition all IT systems to virtualization, we will not be supporting physical application deployments/builds for NetGIL 7.

Questions or comments?

If you have any questions, please contact a NetGIL SME.

January 22, 2018— *** NetGIL 7 Pilot ***

This announcement was previously emailed to all Chevron NetGIL Franchise Administrators and server owners on January 9, 2018. Please forward as appropriate.

Summary

The IOS Private Cloud Operations Application Hosting Design Team is kicking-off the NetGIL Pilot phase of Citrix 7.15 for MS Windows 2016 on January 15, 2018 in the Houston Development farm. This is your opportunity to build and test your Franchise application before the mid-February release of the new service offering. Together, in partnership, we can find, assess and fix issues before rollout.

Citrix 7.15 has many new features and functionality, and will position Chevron to evolve the NetGIL application hosting platform into the Public cloud when ready.

Why am I receiving this?

You are a current Franchise NetGIL customer, owner or technical contact. The current NetGIL 6.5 offering will reach end-of-life support from Citrix on June 30, 2018. Chevron ITC-IOS will continue to support continued application hosting on the NetGIL 6.5 platform throughout 2018, but you should begin planning your migration now.

What action do I need to take?

Confirm with your application vendor that your application is compatible with Microsoft Windows Server 2016 and Citrix XenApp 7.15.

Send an email to netgil@chevron.com expressing your interest to participate in the Pilot.

NOTE: In alignment with Chevron’s Enterprise IT direction to move application hosting platforms to virtualization and become cloud ready, we will not be deploying any physical application servers for this new service offering.

We look forward to your participation in the NetGIL 7 Pilot!

October 18, 2017— *** Citrix & RDS License Server Upgrade ***

Summary

Starting the week of October 23, 2017 the existing NetGIL servers for all ITC hosted Citrix farms will be configured to use the new Windows 2016 Citrix / Microsoft RDS License server located in San Ramon. This change will be open through October 27, 2017 to allow for the change to be made to all farms.

This change is being made to migrate the current Citrix and Microsoft RDS license server to a Windows 2016 server to prepare for the new NetGIL 7 environment which will be hosted on Windows Server 2016. This change also addresses future XenApp version requirements to be deployed at Chevron.

Why am I receiving this?

We would like you to be aware of these change so that you may plan accordingly.

What action do I need to take?

No action is required since the new license server will be reconfigured to use the existing IP address of the current Citrix & RDS license server. However, users may receive an error when launching a Citrix published application and/or desktop that states “No Remote Desktop license server is available” or “Unable to contact Citrix License server”. If either or both error messages are displayed then the first step needed will be to reboot the server. If the issue persists please open a Remedy INC if you experience Citrix or RDS licensing issues following the upgrade.

PLEASE NOTE: In the event of a technical issue during the upgrade, each NetGIL server will become a temporary Citrix & RDS license server and will issue temporary licenses for 60 days for Citrix and 120 days for RDS before Citrix and RDP connections will be completely denied.

Questions or comments?

If you have any questions, please contcct a NetGIL SME.

October 17, 2017— *** NetGIL San Antonio Unplanned Temporary Outage ***

On October 17, 2017 at 1:20 PM Central, we had reports of a temporary issue with the San Antonio site. There were periods of inaccessibility that appear to have been resolved. If you have any questions or issues regarding NetGIL, please log a remedy ticket and assign to DCA - AHS - NETGIL.

August 24, 2017— *** New NetGIL Citrix 4.4.5000 (LTSR) Receiver available to install ***

This announcement is being sent to ChevronTexaco NetGIL Franchise Administrators and server owners and is intended for all Chevron NetGIL customers. Please forward as appropriate.

Summary

The AHS NetGIL team would like to announce availability of the new Citrix Receiver client 4.4.500 for GIL 3.5 and GIL4 desktop asset function. This application is available on GOP (GIL Options Panel) for download only on GIL desktops.
For Non-GIL Machines, we recommend that users download the latest Citrix LTSR Receiver here.
The new GIL package has been bundled with the Citrix Receiver cleanup utility v1.0 (AIR ID: 80586) which uninstalls all previous versions of the Citrix Receiver client on GIL desktops.

What to expect?

This version of the Citrix Receiver continues to enable single sign-on functionality for applications hosted on NetGIL infrastructure. On GIL machines the SSON functionality is enabled by default.
Non-GIL machines users are advised to install via command line by executing command: “CitrixReceiver.exe /includeSSON” to enable SSON functionality.
ATTENTION: Recently Upgraded GIL4 (Win10) Users: You will need to install AIRID 81289 to launch published applications in NetGIL environment.
For more information on what’s new in Citrix Receiver 4.4.5000 please refer to Citrix website by clicking here. The older versions of Citrix Receiver will be restricted from GOP effective Aug 24, 2017.
Going forward, DCA NetGIL Team will be in alignment with vendor (Citrix) to offer LTSR (Long Term Service Release) products as a benefit of Software Maintenance which will be designated to all Citrix software versions for approximately every 18 months.

What action do I need to take?

Download AIRID: 81289 from GOP.
IMPORTANT: Citrix Receiver-4.4.5000 installation requires TWO mandatory reboots. This installation will first run the Citrix Receiver-1.0 Clean -Up Utility to uninstall the existing version of Citrix Receiver from your workstation.
Warning: Citrix Receiver-1.0 Clean -Up Utility requires a REBOOT to complete the install. If installation of AIRID:81289 does not continue after reboot of your Workstation, please look for Citrix Receiver- 4.4.5000 - 81289 and install it again from GIL options Panel.
Special Instructions: For no manual intervention during the installation process, end users are advised to run the installation while plugged into a hardwired Chevron network. If you are connected via VPN and your system gets rebooted after the installation of cleanup utility you might have to re-connect to the network and re-run AIRID 81289 from GOP to complete the installation process.

Questions or comments?

If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank you for your cooperation.

July 25, 2017— *** NetGIL Franchise Patch Update for Office 365 ***

In partnership with Chevron IRSM Vulnerability Management, this announcement is being sent to ChevronTexaco NetGIL Franchise Administrators and server owners. Please forward as appropriate.

This is a requirement for all NetGIL Franchise Servers with Office 365 installed.

Summary

In order to continue the process of streamlining O365 patching on NetGIL servers, DCA has aligned themselves closely with the GIL desktop O365 patching process. Due to Microsoft’s servicing model for Office 365, it cannot be patched via SCCM at this time. The interim solution is to install AIRID 81189 – “Microsoft Office 365 - Version Patch on Demand” until patching capabilities for Office 365 can be incorporated into SCCM.

What action do I need to take?

Open the GIL Server Options Panel (GOP) from your NetGIL Franchise server.

Search for AIRID 81189 – “Microsoft Office 365 - Version Patch on Demand” and install the package, following the on-screen instructions – OR – go to the GOP and select System Check and browse NetGIL 2008R2 XenApp 6.5 Optional updates and install AIRID 81189.

NOTE: Server reboot(s) may be required following update installation depending on how up-to-date your Office 365 installation is.

Special Instructions: Until further notice, this package is required to be installed on a MONTHLY basis. You will need to re-install this Office 365 “update check” package once per month, even though the package shows as installed in the GOP. DCA AHS NetGIL Team recommends to plan the update process during your existing application maintenance window to minimize downtime.

Questions or comments?

If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank you for your cooperation.

July 11, 2017— *** NetGIL Franchise Zero-Day Patch Update for Office 2010 SP2 ***

Summary

The Zero-Day patch KB3141538 has been superseded by KB3203460 and is a part of the new patches that have been made available in Software Center.

It is mandatory for KB3203460 to be installed on all NetGIL Franchise servers that have Office 2010 SP2 installed.

What action do I need to take?

Visit the Windows “Software Center” on your Franchise server to review and install Office 2010 SP2 with the Zero-Day patch and any subsequent updates once SP2 has been installed.

Questions or comments?

If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank you for your cooperation.

June 7, 2017— *** Houston NetGIL 6.5 Farms Ending Access from Houston & San Antonio Legacy Web Interface ***

Summary

Effective August 1, 2017 July 3, 2017 a change will be implemented to remove all access to NetGIL 6.5 farms from any and all Houston Legacy and San Antonio Legacy Citrix Web Interface servers. With this change, NetGIL 6.5 farms will only be accessible via Houston and San Antonio NetScalers.

What to expect

The way that you interact with the NetGIL platform has been simplified and improved with Citrix Storefront’s “app store” like presentation of applications. This user-friendly interface replaces the legacy Web Interface which is no longer supported. Simply login to NetGIL via the http://netgil.chevron.com landing page and select the pulldown for the site closest to your applications (currently NADC and Houston are available.)

The NetScaler Storefront ‘look and feel’ will be different from the Web Interface you are accustomed to. Reference this document for more information.

The change will implement better security and alignment with vendor support. The Web Interface has reached end of life and Chevron is no longer receiving support or patches for this product. This change will also allow DCA to reduce the web interface footprint that is currently deployed.

What action do I need to take?

If you are using any Houston or San Antonio Legacy NetGIL Web Interface Development or Production Sites to access your NetGIL 6.5 applications such as (but not limited to):
https://netgilsb-dev-san520.chevron.com
http://netgilwi-dev-san520.chevron.com
https://netgilsb-dev-hou150.chevron.com
http://netgilwi-dev-hou150.chevron.com
https://netgilsb-hou150.chevron.com
http://netgilwi-hou150.chevron.com
https://netgilsb-san520.chevron.com
http://netgilwi-san520.chevron.com
https://netgilsb-dev-hou150.chevron.com
http://netgilwi-dev-hou150.chevron.com

Do the following:
1) Install Citrix Receiver – Version 4.4, AIRID 79843, from the GIL Options Panel. This is a requirement for NetScalers which is the new way to access NetGIL applications in Houston and San Antonio.
2) Favorites, Shortcuts and Bookmarks to the legacy sites should be updated.
3) For Development access to your NetGIL 6.5 application, use this link http://netgild.chevron.com
4) For Production access to your NetGIL 6.5 application, use this link http://netgil.chevron.com

Note: ICA files are not supported by Chevron or Citrix so please do not open a support ticket related to ICA files. You should use the links provided in #3 and #4 to ensure functionality and support.

Questions or comments?

If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank-you for your cooperation!

June 1, 2017— *** NetGIL Franchise Microsoft Office 2010 compliance update to SP2 ***

Summary

Chevron Office 2010 Support Changes are rapidly approaching (desktop & server):

1) CVX support (GIL) of Office 2010 ends on June 30th. After that date, support for NetGIL Office 2010 SP2 problems will need to come from Microsoft directly. Patch availability for Office 2010 SP2 will not be affected, however the product is on Microsoft extended support only (no new enhancements.)
2) NetGIL Franchise Application owners have the option (and are highly encouraged) to Install O365 and test in your DEV environment immediately. Alternatively, you can completely un-install Microsoft Office if your application does not require it (Cost savings for Chevron!) AIRID 81357 can be used for Office 365 de-installation, and AIRID 81352 can be used for Office 2010 de-installation.

IMPORTANT NOTES:

Installing Office 365 un-installs Office 2010. AIRID 80697 is available on the Server Options panel.

Each Franchise Application support team is responsible for confirming application compatibility with your app vendor or developer prior to installing Office 365.

Each Franchise Application support team is responsible for installing new Office 2010 SP2 or O365 patches each month and conducting sufficient application testing for any applications with Office integrations.

3) As of June 1st, 2017, DCA has made available an Office 2010 SP2 level-set patch collection via-SCCM 2012. These patches are REQUIRED for download/install/test starting with NetGIL DEV. IRSM in partnership with DCA will be following up with NetGIL Franchise server owners beginning in June/July and Archer exceptions will need to be filed if you cannot patch and/or move to O365.
4) Backout Plan: If you install O365 and experience issues related to your Franchise application, you can uninstall and re-install your previous version of Office 2010 (SP1 with AIRID 74541 and SP2 with AIRID 77023.) However, it is STRONGLY RECOMMENDED to take a VM snapshot or backup of your DEV system before making any changes in the event you must rollback to Office 2010. Note: Office 2010 SP1 is EOL by Microsoft. You must get to the Office 2010 SP2 level-set patch collection level to be compliant.

What action do I need to take?

1) If your Franchise application does not require Microsoft Office, please de-install the package with AIRID 81357. All future Office patch requirements can be disregarded.
2) For Information regarding Office 365 on NetGIL Franchise, please review the below SharePoint link

MS Office 365 / 2010 Update (Chevron Internal Link Only)

3) To install the *required* NetGIL Office 2010 SP2 level-set patch collection, please plan a 3-hour patch window per NetGIL Franchise server (~3 reboots will be required.)
4) Visit the Windows “Software Center” on your Franchise server to review and install Office 2010 SP2 updates.
5) Develop a monthly CAT test plan for your NetGIL Franchise server that enables you to regularly test Microsoft Server OS, Office, utility, and security patch changes from Microsoft with your Franchise application.

If you have any questions, please contact a NetGIL SME.

Thank you for your cooperation.

May 1, 2017— ***PLEASE READ***

Houston NetScalers Online Effection May 15, 2017

Summary

The DCA Application Hosting Service design team is pleased to announce the availability of Houston NetScalers. The way you access NetGIL is changing. This change brings the latest features, functions, session reliability and security for all NetGIL users.

Effective May 15, 2017 NetGIL 6.5 Houston and San Antonio Farms will be accessible through NetScalers at both locations.

The netgil.chevron.com landing page will be updated to include ‘Legacy Houston’ site selection for users that need to access NetGIL legacy 5.0 applications.

Why am I receiving this?

You are a current Enterprise NetGIL customer, or owner/technical contact of a Franchise NetGIL server.

What action do I need to take?

If you are a GIL user ensure you have the latest approved Citrix Receiver 4.4 from the GIL Options panel AIRID 79843.

If you are a External user with Non-GIL Machine please download the latest Citrix Receiver from Citrix

At your convenience please login to NetGIL via the San Antonio dropdown on http://netgil.chevron.com to see any changes to the way you interact with your applications.

Feel free to “look around” within the Citrix Storefront interface and create application shortcuts in the “favorites” tab.

If your application resides on Legacy NetGIL (NetGIL 5.0) then please select ‘Legacy Houston’ otherwise select ‘Houston’.

Questions or comments?

If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.

Thank you for your cooperation.

NetGIL Sites

Location: Houston London Perth San Antonio Singapore Authentication Type: User ID, Password, and SecurID
Smartbadge