Welcome to the NetGIL Support site
This site is your single point of contact for news and information concerning NetGIL
NetGIL News/Updates
June 7, 2017— *** Houston NetGIL 6.5 Farms Ending Access from Houston & San Antonio Legacy Web Interface ***
Summary
Effective July 3, 2017 a change will be implemented to remove all access to NetGIL 6.5 farms from any and all Houston Legacy and San Antonio Legacy Citrix Web Interface servers. With this change, NetGIL 6.5 farms will only be accessible via Houston and San Antonio NetScalers.
What to expect
The way that you interact with the NetGIL platform has been simplified and improved with Citrix Storefront’s “app store” like presentation of applications. This user-friendly interface replaces the legacy Web Interface which is no longer supported. Simply login to NetGIL via the http://netgil.chevron.com landing page and select the pulldown for the site closest to your applications (currently NADC and Houston are available.)The NetScaler Storefront ‘look and feel’ will be different from the Web Interface you are accustomed to. Reference this document for more information.
The change will implement better security and alignment with vendor support. The Web Interface has reached end of life and Chevron is no longer receiving support or patches for this product. This change will also allow DCA to reduce the web interface footprint that is currently deployed.
What action do I need to take?
If you are using any Houston or San Antonio Legacy NetGIL Web Interface Development or Production Sites to access your NetGIL 6.5 applications such as (but not limited to):
https://netgilsb-dev-san520.chevron.com
http://netgilwi-dev-san520.chevron.com
https://netgilsb-dev-hou150.chevron.com
http://netgilwi-dev-hou150.chevron.com
https://netgilsb-hou150.chevron.com
http://netgilwi-hou150.chevron.com
https://netgilsb-dev-hou150.chevron.com
http://netgilwi-dev-hou150.chevron.com
Do the following:
1) Install Citrix Receiver – Version 4.4, AIRID 79843, from the GIL Options Panel. This is a requirement for NetScalers which is the new way to access NetGIL applications in Houston and San Antonio.
2) Favorites, Shortcuts and Bookmarks to the legacy sites should be updated.
3) For Development access to your NetGIL 6.5 application, use this link http://netgild.chevron.com
4) For Production access to your NetGIL 6.5 application, use this link http://netgil.chevron.com
Note: ICA files are not supported by Chevron or Citrix so please do not open a support ticket related to ICA files. You should use the links provided in #3 and #4 to ensure functionality and support.
Questions or comments?
If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank-you for your cooperation!
June 1, 2017— *** NetGIL Franchise Microsoft Office 2010 compliance update to SP2 ***
Summary
Chevron Office 2010 Support Changes are rapidly approaching (desktop & server):
1) CVX support (GIL) of Office 2010 ends on June 30th. After that date, support for NetGIL Office 2010 SP2 problems will need to come from Microsoft directly. Patch availability for Office 2010 SP2 will not be affected, however the product is on Microsoft extended support only (no new enhancements.)
2) NetGIL Franchise Application owners have the option (and are highly encouraged) to Install O365 and test in your DEV environment immediately. Alternatively, you can completely un-install Microsoft Office if your application does not require it (Cost savings for Chevron!) AIRID 81357 can be used for Office 365 de-installation, and AIRID 81352 can be used for Office 2010 de-installation.
IMPORTANT NOTES:
3) As of June 1st, 2017, DCA has made available an Office 2010 SP2 level-set patch collection via-SCCM 2012. These patches are REQUIRED for download/install/test starting with NetGIL DEV. IRSM in partnership with DCA will be following up with NetGIL Franchise server owners beginning in June/July and Archer exceptions will need to be filed if you cannot patch and/or move to O365.
4) Backout Plan: If you install O365 and experience issues related to your Franchise application, you can uninstall and re-install your previous version of Office 2010 (SP1 with AIRID 74541 and SP2 with AIRID 77023.) However, it is STRONGLY RECOMMENDED to take a VM snapshot or backup of your DEV system before making any changes in the event you must rollback to Office 2010. Note: Office 2010 SP1 is EOL by Microsoft. You must get to the Office 2010 SP2 level-set patch collection level to be compliant.
What action do I need to take?
1) If your Franchise application does not require Microsoft Office, please de-install the package with AIRID 81357. All future Office patch requirements can be disregarded.
2) For Information regarding Office 365 on NetGIL Franchise, please review the below SharePoint link
MS Office 365 / 2010 Update (Chevron Internal Link Only)
3) To install the *required* NetGIL Office 2010 SP2 level-set patch collection, please plan a 3-hour patch window per NetGIL Franchise server (~3 reboots will be required.)
4) Visit the Windows “Software Center” on your Franchise server to review and install Office 2010 SP2 updates.
5) Develop a monthly CAT test plan for your NetGIL Franchise server that enables you to regularly test Microsoft Server OS, Office, utility, and security patch changes from Microsoft with your Franchise application.
If you have any questions, please contact a NetGIL SME.
Thank you for your cooperation.
May 1, 2017— ***PLEASE READ***
Houston NetScalers Online Effection May 15, 2017
Summary
The DCA Application Hosting Service design team is pleased to announce the availability of Houston NetScalers. The way you access NetGIL is changing. This change brings the latest features, functions, session reliability and security for all NetGIL users.
Effective May 15, 2017 NetGIL 6.5 Houston and San Antonio Farms will be accessible through NetScalers at both locations.
The netgil.chevron.com landing page will be updated to include ‘Legacy Houston’ site selection for users that need to access NetGIL legacy 5.0 applications.
Why am I receiving this?
You are a current Enterprise NetGIL customer, or owner/technical contact of a Franchise NetGIL server.
What action do I need to take?
If your application resides on Legacy NetGIL (NetGIL 5.0) then please select ‘Legacy Houston’ otherwise select ‘Houston’.
Questions or comments?
If you have any questions or issues regarding this change, please log a remedy ticket and assign to DCA - AHS - NETGIL.
Thank you for your cooperation.
Contact Us
*IMPORTANT* This link is NOT for support and a ticket will not be opened based on your email.
Please contact the Chevron Global Service Desk @ CTN x8765 to report NetGIL support issues.
- Click HERE to contact NetGIL team
- Chevron Internal users Click HERE to open a NetGIL Request
Message Center
NetGIL Houston, San Antonio & San Ramon monthly maintenance window:
Monthly, every fourth Friday at 7pm local time. Please use an alternate location during this time.
Reboot Schedule in local timezone:
Houston: 1st & 2nd Sat. 5-6PM
Singapore: 2nd Sat & Sun. 7-8AM
London: 2nd Sat & Sun. 7-8AM
San Antonio: 2nd Sun 5-6PM CST & 2nd Sat 1-2AM
Note *** Non-GIL PCs are not supported by Chevron ***
Internal Users Install Citrix Receiver 4.4 (79843) Click Here
Windows 8/10 Users to configure IE for use with NetGIL click HERE
Requires Adobe Acrobat Reader to view!
Requirements for Accessing NetGIL
- If you have a GIL PC or GIL laptop, you need a NetGIL secondary subscription from GILServ.
- Third party associates without a GIL PC or laptop need a NetGIL primary subscription and a SmartBadge Connection Subscription ($120), both from GILServ.
- SmartBadge and a four-digit PIN, or if you do not have a SmartBadge, a SecureID for username and password.
- High-speed internet connection
- Windows XP with Service Pack 2, Windows Vista or Windows 7
- Citrix Receiver 4.2 or higher
- GIL PC users can download this from the GIL Options Panel
- Non-GIL users can download the client (Citrix Receiver) from Citrix Website
Additional Information
- Email questions about Windows 7 to the PKI Team
- Internet Explorer version 8.x and up users must configure the browser for Compatibility Mode in order to display page(s) correctly.
- Instructions on configuring non-GIL SmartBadge Connection Kit (SBCK) for use with SmartBadge 2 and SPOT2 available at http://pki.chevron.com/sbck
- To see new shortcut keys from Citrix to use in your NetGIL session click here
Support
- Central IT Service Desk, 925-842-8765, or 800-433-8765 or email ithd1@chevron.com
Remote NetGIL SmartBadge Users
Users with slow intranet connections to NetGIL resources may have performance issues with SmartBadge authentication - especially with Remote Desktop. The SmartBadge PKI and NetGIL staff are researching improved methods to reduce the overhead required to complete user authentication. In the meantime, please follow instructions from the first item in the FAQ link and reboot your PC before you leave the office.